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Which high speed
Internet Service Providers are offered?
You have a choice of:
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Road Runner High Speed Online
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EarthLink High Speed Internet
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Comcast High Speed Internet
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At&t High Speed Internet
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Charter High Speed Internet
With a choice of High Speed Internet Service
Providers, we make it easier to select one that best suits your needs.
How can I order High Speed Internet Service?
Call 404.736.9583
and a Customer Service Representative will place the order.
Explain how High
Speed Internet service works.
High Speed Internet services use
a cable modem and a hybrid fiber coaxial network to provide High Speed
Internet access.
How fast is a cable modem?
A cable modem is up to 70 times faster than a 28.8
modem and up to three times as fast as Standard DSL! Several factors - such as the speed of your
computer
(An Intel Pentium® 4 Processor is faster than an Intel Pentium® III Processor), the time of day you are
online, and the website you are visiting - can affect the speed
you experience on the Internet.
Are home networking options available?
Many of our High Speed Internet partners offer
home networking options. Check with our friendly
customer care specialists to confirm availability, requirements, and cost.
Can I watch cable television and use High Speed
Internet service at the same time?
Yes.
Can I talk on the telephone and use High Speed
Internet service at the same time?
Yes. High Speed Internet service does not use phone lines, so
you'll never miss a call while surfing the Internet.
Explain the benefits of cable modem access?
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No contracts or long-term agreements required
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30-day money-back guarantee
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A comprehensive, all-in-one service that includes
your Internet Service Provider (ISP)
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Unlimited Internet access
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High speed access to the Internet (up to 70 times
faster than a 28.8 modem); up to three times as fast as Standard DSL (5 Mbps vs
1.5 Mbps for DSL)
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There is no need for a phone line at all, which
means there are never any busy signals or disconnects
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A constant Internet connection. Just point, click
and get what you want instantly
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You can watch TV, talk on the phone and surf the
Web all at the same time
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Unique local and national content
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Free personal Web pages
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Up to five email accounts at no additional charge
(depending on service provider)
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Free cable modem to use, so when technology
changes, you're not stuck having to buy another modem
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Fast, friendly customer service and technical
support 24 hours a day, seven days a week
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Remote dial-up access for those times when you are
away from home or traveling.
The monthly cost of high speed Internet service is
comparable to the cost of a dial-up ISP and a second
telephone line. And what you get is so much faster, easier and more
convenient than dial-up.
Can I use the Internet if the High Speed
Internet service goes down or if I am on the road?
Yes. You can use
your Internet Service Provider's dial-up access to check email or surf the
Internet if your
High Speed
Internet connection
goes down or when you're away from home. To use dial-up access,
you need a
computer with an analog modem (up to 56K) and a standard
telephone
line. Check with your
Internet Service
Provider for further details and pricing on dial-up access.
How much does
it cost?
Prices start at $19.95 and vary slightly depending on the
Internet Service Provider.
Do you offer a money-back guarantee?
Most of the ISPs that provide Internet service
over our network offer a 100 percent 30-day money-back guarantee.
Are packages available that include video
service?
Yes. The Digital Combo provides customers with
access to hundreds of channels, crystal clear digital picture,
CD-quality sound and over
40 music channels, along with High Speed Internet service that's fast,
convenient and always on. One
price, one bill — it just keeps getting easier!
Are cable modem connections secure?
Security must be a concern for all Internet users.
Our network is no less secure than any other network.
However, we do advise our customers to take simple
precautions to protect themselves and any sensitive data
they may have stored on their computers:
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Never open email attachments when the email comes
from someone you don't know. Be cautious opening attachments even if the email
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appears to come from someone you do know,
especially if the email seems uncharacteristic of the sender.
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Install and use anti-virus software on your
computer. Keep your computer's anti-virus software updated and your operating
system patched
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with the latest critical updates.
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Disable file and print sharing on your computer or
computers except when needed. When file and print sharing are enabled, protect
them with
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a password.
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Purchase and install firewall software or a hub or
router that includes a hardware firewall.
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For more information on keeping your children safe
online, visit
www.getnetwise.org.
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Review your ISP's security recommendations and
policies.
What are the
computer system requirements?
The computer
system requirements vary slightly for each High Speed Internet service.
Please call for details.
Does it require a
telephone line?
No. Our High Speed Internet services are provided
with hybrid fiber coaxial cable lines that allow high speed
data access through our
television network, not your phone line.
Will I need an additional telephone
line?
No. There is no need for a phone line because our
high speed Internet services run through cable lines. You won't have to worry about missing calls from friends and
family while you're surfing the Internet or checking email.
Digital Phone
Internet
Can I pick up my digital phone to make and receive calls just like regular
phone service?
Yes. digital phone service operates just like standard
telephone service.
Can I use my existing telephone with
digital phone service
?
Yes. A standard telephone
can be used with digital phone service. Also, special Video phones are
available.
Is
digital phone
call quality comparable to regular phone calls?
Yes. digital phone calls are very similar in quality to
standard phone calls.
How much should I expect to pay for
digital phone
service?
The cost for digital phone
service is typically lower than that of regular telephone. You can expect to
save up to 70% on your phone bill. |
